Store Policies – Payment, Shipping, Cancellation, Refund, Privacy & Terms | TNPSC Best Books
These policies apply to all orders placed on www.tnpscbestbooks.com. Last updated: 12 October 2026.
Business name: TNPSC Best Books · Address: ARG Complex, Anbu Nagar-II, Namakkal, Tamil Nadu – 637003, India · Phone: +91 96007 77509 · WhatsApp: +91 99944 44678 · Email: tnpscbestbooks@gmail.com
1. Payment
Website orders are prepaid only, using UPI, debit/credit card or net banking through our secure payment gateway (Cashfree Payments).
Cash on Delivery is not available on the website. Customers who want Cash on Delivery can buy from our Amazon store.
An order is confirmed only after the payment is successful. You receive an order confirmation by email.
2. Shipping and delivery
We deliver only within Tamil Nadu.
Shipping is free on all orders.
Orders are dispatched within 1–3 business days after payment confirmation.
Delivery usually takes 2–5 business days after dispatch, depending on your location.
A tracking number is sent by email/WhatsApp once the order is dispatched.
3. Order cancellation
You can cancel your order at any time before it is dispatched, for a full (100%) refund.
To cancel, call/WhatsApp +91 99944 44678 or email tnpscbestbooks@gmail.com with your order number.
Once an order has been dispatched, it cannot be cancelled.
4. Returns, replacement and refund
If a book reaches you damaged, misprinted, with missing pages or the wrong title, inform us within 48 hours of delivery with clear photos of the book and the parcel.
After verification, we will send a free replacement or give a full refund, as you prefer.
We do not accept returns for change of mind, because these are printed study books.
Books damaged after delivery through use are not eligible.
5. Refund timeline
Approved refunds (for cancelled orders or damaged/wrong books) are processed within 5–7 working days.
The money is returned to your original payment method (UPI, card or bank account).
6. Pricing
All prices are in Indian Rupees (₹) and include applicable taxes.
The price you pay is the price shown at checkout. Shipping is free.
Discount coupons, when available, are shown on the website with their conditions and end date.
7. Privacy
We collect only the details needed to deliver your order: name, phone number, email and delivery address.
We use them only to process your order, send delivery updates and answer your questions.
We do not sell or share your personal details with anyone, except the courier and payment gateway that need them to complete your order.
Payments are processed by a secure payment gateway; we do not store your card details.
8. Terms of use
TNPSC Best Books is an independent bookseller of Kaniyan and other competitive-exam books. We are not affiliated with, endorsed by, or connected to the Tamil Nadu Public Service Commission (TNPSC), TNUSRB, TRB or any government body. For official exam notifications, visit the official websites (e.g. www.tnpsc.gov.in).
Book descriptions and images are given in good faith; the edition and cover may be updated by the publisher.
Free study content on this website (blog posts, mock tests) is for practice only. Members-only content is for the personal use of paying members and must not be copied or shared.
Any dispute is subject to the jurisdiction of courts in Namakkal, Tamil Nadu.
9. Contact for any issue
Phone +91 96007 77509 · WhatsApp +91 99944 44678 · tnpscbestbooks@gmail.com · Monday to Saturday, 10:00 AM – 7:00 PM. We reply within one business day.
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